77jack Terms and Conditions — Complete Usage Policy

01

General Introduction and Definitions

In these Terms, "77jack", "we", "our" refers to the 77jack platform and its operating entity. "User", "you", "your" refers to any person who accesses, registers on or uses any service of the 77jack platform.

1.1 Scope of the Platform

77jack is an online gaming platform that provides live casino, slot games, cricket betting and other gaming services. The platform supports financial transactions via bKash, Nagad, Rocket, Upay and bank transfer.

1.2 Applicable Law

These Terms have been drawn up and implemented in accordance with applicable laws and regulations. If any provision of these Terms is found to be legally invalid or unenforceable, the remaining provisions will remain fully in effect.

1.3 Language

The original version of these Terms is written in Bengali. In the event of any conflict with a translated version, the Bengali version will prevail.

02

Eligibility and Age Verification

To create and use an account on the 77jack platform, you must meet the following conditions:

• You must be at least 21 years of age.
• You must be a legally competent person with the capacity to enter into a binding contract.
• You must create the account in your own name and on your own behalf.
• Online gaming must be legally permitted in the country or region from which you are using the platform.

2.1 Age Verification Process

77jack may request a government-issued identity document (national ID card, passport or driving licence) at any time to verify a user's age and identity. 77jack reserves the right to suspend withdrawals until age verification is complete.

03

Account Registration and Management

3.1 Registration Conditions

A person may create only one account. Creating multiple accounts is strictly prohibited and will be treated as a prohibited activity. All information provided at the time of registration must be accurate, complete and truthful.

3.2 Account Security

It is your responsibility to keep your account password and login details completely confidential. If you suspect any unauthorised access to your account, you must notify our support team immediately. You are responsible for all transactions carried out using your login details.

3.3 Updating Information

If any of your personal details change, please update them in your account profile. 77jack will not be responsible for any issues with withdrawals or payments arising from outdated or incorrect information.

3.4 Account Transfer Prohibited

Selling, transferring or allowing another person to use your account is strictly prohibited. Accounts are entirely personal and non-transferable.

04

Deposit and Withdrawal Policy

4.1 Deposits

The minimum deposit amount on 77jack is ৳100 — this applies to every payment method. Accepted payment methods are: bKash, Nagad, Rocket, Upay and bank transfer. All deposits are secured with SSL encryption technology.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Approved withdrawals are generally processed within 1 hour. Withdrawal requests will only be sent to the payment method used for the deposit.

4.3 Payment Verification (KYC)

For security purposes, 77jack may request identity verification documents for any withdrawal request. This is a mandatory process in line with international financial security standards.

4.4 Transaction Rejection

77jack reserves the right to reject deposits or withdrawals in the following circumstances:

• Suspected use of a third-party payment method.
• Suspicious activity suggesting money laundering or fraud.
• Account verification not completed.
• Bonus terms and conditions not fulfilled.

05

Bonuses and Promotional Offers

5.1 Welcome Bonus

77jack offers new members a 100% bonus on their first deposit, up to a maximum of ৳15,000. A 15x wagering requirement applies to this bonus.

5.2 Wagering Requirement

To become eligible for withdrawal after receiving a bonus, you must wager 15 times the total bonus amount. For example, if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets before withdrawing.

5.3 Bonus Terms

• Each bonus offer has its own specific validity period.
• Winnings earned using bonus funds may be withdrawn after the wagering requirement is completed.
• Claiming bonuses from multiple accounts is prohibited.
• 77jack reserves the right to modify, suspend or cancel any bonus offer at any time.
• In cases of bonus abuse or breach of terms, the bonus may be forfeited.

5.4 VIP Program

The 77jack VIP program has three tiers. Weekly cashback is provided at each tier:

• Bronze: Up to 0.5% weekly cashback.
• Silver: Up to 1.0% weekly cashback.
• Gold: Up to 1.5% weekly cashback.

There is an opportunity to advance to a higher VIP tier based on regular gaming activity and loyalty. VIP benefits are subject to change.

06

Gaming Rules

6.1 Fair Play Policy

77jack is a platform committed to ensuring fair play. All games are operated using independently verified Random Number Generator (RNG) technology. If any user attempts to manipulate game outcomes, their account will be closed immediately.

6.2 Betting Limits

Each game or betting market has its own minimum and maximum betting limits. These limits are clearly displayed in the game interface on the platform.

6.3 Technical Errors

If a game result is unclear due to a server error, network issue or software fault, 77jack reserves the right to void that round and refund the bet amount. Any incorrect payments made due to a system error will be recovered.

6.4 Game Provider Terms

Games available on 77jack are developed by various reputable game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming and Ezugi. The individual terms and conditions of each game provider may apply.

07

Prohibited Activities

The following activities are strictly prohibited on the 77jack platform:

7.1 Fraud and Deception

• Creating an account using false information.
• Operating multiple accounts.
• Conducting transactions using another person's identity.
• Using stolen or unauthorised payment details.

7.2 Technical Abuse

• Playing games using bots, automated software or artificial intelligence.
• Attempting to hack or make unauthorised modifications to the platform's software.
• DDoS attacks or any other technical attacks.
• Deliberately exploiting vulnerabilities or flaws in the platform.

7.3 Money Laundering

• Attempting to legitimise funds obtained from illegal sources through a gaming account.
• Suspicious transaction patterns that indicate money laundering.

7.4 Collusion

• Colluding with other players in live games to commit fraud.
• Using outside information to influence game outcomes (collusion).

08

Responsible Gaming Policy

77jack firmly believes in responsible gaming. Gaming is for entertainment — not a way to solve financial problems.

8.1 Setting Self-Limits

Users can set daily, weekly or monthly deposit limits in their account settings. These limits take effect immediately, but a waiting period applies to increasing them.

8.2 Self-Exclusion

Any user experiencing gaming problems can temporarily or permanently close their account with the help of our support team. Self-exclusion requests are actioned as quickly as possible.

8.3 Help & Support

If you are experiencing problems with gaming addiction, please contact our 24/7 live chat support. For more details, visit our Responsible Gaming page.

09

Privacy & Data Protection

77jack is committed to protecting the privacy of your personal information. Details about data collection, storage and processing can be found in our Privacy Policy.

9.1 Use of Information

Your information is used for the following purposes:

• Account verification and identity confirmation.
• Payment processing and completing financial transactions.
• Providing customer service and resolving issues.
• Fraud prevention and ensuring security.
• Meeting legal and regulatory obligations.

9.2 Data Protection

All transactions and personal information are protected by SSL (Secure Socket Layer) encryption technology. We follow international data protection standards.

9.3 Sharing Information with Third Parties

Your personal information is not sold or rented to third parties. However, necessary information may be shared with trusted partners for payment processing, fraud prevention, and legal compliance.

10

Limitation of Liability

10.1 Service Availability

77jack makes every effort to ensure uninterrupted service. However, temporary service disruptions may occur due to the following reasons:

• Scheduled maintenance activities.
• Issues with internet service providers.
• Natural disasters or other unforeseen circumstances.
• Third-party software or service failures.

10.2 Liability for Financial Loss

77jack bears limited liability for gaming losses directly caused by technical errors, service disruptions, or other unforeseen circumstances. 77jack is not responsible for indirect or incidental losses.

10.3 Independent Decisions

All decisions related to gaming are made independently by the user. 77jack is not responsible for financial losses arising from gaming.

11

Account Suspension & Closure

11.1 Actions by 77jack

77jack may temporarily suspend or permanently close an account under the following circumstances:

• Violation of any clause of these terms and conditions.
• Fraudulent or suspicious activity.
• Failure to verify identity.
• Prolonged account inactivity.
• Due to legal or regulatory obligations.

11.2 Actions by the User

If a user wishes to voluntarily close their account, they must contact our support team. Before the account is closed, all pending bets will be settled and the balance will be returned — subject to conditions being met.

11.3 Inactive Accounts

A maintenance fee may apply to accounts that have been inactive for a long period. This fee never applies while the account is active. 77jack will provide prior notice regarding inactive accounts.

12

Changes & Updates to Terms

77jack reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, users will be notified by email or through a notice on the platform.

12.1 Effective Date of Changes

Any changes to the terms and conditions take effect from the date of publication. Continued use of the platform after changes are made will be considered as the user's acceptance of the new terms and conditions.

12.2 Responsibility to Review

It is the user's responsibility to review these terms and conditions regularly. If the new terms and conditions are not acceptable, there is an option to close the account.

13

Contact & Dispute Resolution

13.1 Complaints Process

If you have any complaints or disputes, please contact our customer service team first. We always try to provide a fair and prompt resolution. Most disputes are resolved through mutual discussion.

13.2 Contact Methods

Our support team provides assistance in Bengali via live chat 24 hours a day, 7 days a week. To contact us by email: [email protected]

13.3 Resolution Process

After a complaint is submitted, we will get in touch as soon as possible, complete an investigation, and inform you of the outcome. Customer satisfaction is our highest priority.

These terms and conditions form the complete agreement between the 77jack platform and the user, and replace all previous agreements or understandings. Thank you for reading the terms and conditions.

Related Policies & Information